1. Privacy Policy
Thank you for using GM Racket Sports.
At GM Racket Sports, we greatly appreciate your trust in our services and we take your privacy very seriously. That’s why we are committed to protecting all the personal data you provide us when using our services.
We have prepared this document detailing how we handle your personal data, so you have all the necessary legal information and you know the legal basis that allows us to process your information and the rights you have to protect it. Please read our Privacy Policy carefully and, if you have any questions about how or why we use your personal data, we will explain below how you can contact us.
Si alguna vez has utilizado nuestros servicios, sabrás que no solo ofrecemos servicios en línea a través de nuestra propia página web, sino también en otras plataformas en línea como redes sociales, además de los servicios que ofrecemos en persona. Toda la información que te proporcionaremos a continuación se aplica también a todos estos entornos y a cualquier tipo de información que recopilemos a través de ellos.
Please note that we may modify this Privacy Policy from time to time. Therefore, to ensure you are always informed about what happens to your personal data, we ask you to review this page frequently. However, don’t worry! If we make any changes that affect you in any way, we will inform you.
Finally, we also want to inform you that we use cookies, which are small files with information about your browsing on our website that help us make your browsing easier. You can find all the information about the use of cookies and the data we collect while you browse our website in our Cookies Policy (accessible through the “Manage cookies” button you will see in the bottom right corner of the website). In it, we explain what personal data or information we obtain, how www.gmracketsports.us uses it, and what you can do about it.
For more information about cookies and how to prevent them from being installed, please visit the following website: http://www.allaboutcookies.org.
2. Who is responsible for processing your personal data?
Your personal data will be processed by GM Racket Sports, LLC, a company located in the United States of America, at 1000 Brickell Avenue, Ste 715, 33131, Miami, Florida. Our contact email is info@gmracketsports.com.
3. What kind of personal data does GM Racket Sports collect?
To personalize the products you can purchase, we may need to collect some of your information, such as your name, surname, country, city, and email address (your mobile phone number is optional), as well as the necessary shipping and payment information if you make a purchase.
If you need to contact us, you can do so by sending us an email, writing to us on WhatsApp, or filling out our contact form. You will find these three methods in the Contact section of our website. You can also contact us through our social media channels. In these cases, we will also be collecting your personal information, such as your name and contact details, in order to be able to respond to you.
4. How do we handle the personal data of minors?
Among the services offered by GM Racket Sports, some are directed towards both adults and minors under the age of 21 (such as tennis, padel, and pickleball academies). For minors under the age of 21, the use of our services is only possible with the consent of a parent or guardian.
5. For what purpose, and under what legal basis, do we collect and use your personal data?
We primarily collect your personal data to assist you with your purchases and to provide you with the best possible service. With your consent, we may also use your personal data to inform you about discounts, special offers, and upcoming tournaments or events that we may launch, as we believe this information may be of interest to you.
In any case, the legal basis for processing your personal data will vary depending on the specific purpose for which it is used. More specifically, we may process your data to:
a) Legitimate interest:
On one hand, we will need you to provide us with your data, which we will process in order to assist you whenever you request it, as well as to attend to your suggestions, complaints, or potential claims. As we have previously mentioned, the different existing contact methods have been detailed.
Once you have purchased a product or service from us, we will contact you to:
(i) To send you information related to your purchase, such as shipping information, order status, delays, or any other information of interest to you.
(ii) To send you a questionnaire to get your feedback on your experience with GM Racket Sports, and to find out how you felt about our service.
(iii) We believe you may also be interested in our products and services, so we will use your contact information to send you news and updates. The personal information you have provided, along with your purchase history with GM Racket Sports, will be used to personalize the offers we send you. Of course, if you no longer wish to receive these communications, you can unsubscribe at any time via email.
As we have mentioned, we believe that GM Racket Sports has a legitimate interest in using the data you provide, and above all, that using this information does not harm your privacy or intimacy.
b) Fulfillment of the contractual relationship:
Furthermore, we need to process your data to contract any of our products or services, as well as to carry out any management tasks you may need once you have contracted them. Likewise, we will need to process your data when your match, scheduled class, or any other service is affected and we need to contact you, for example, by email. If we did not process this data, we would not be able to provide the service you have contracted.
c) Compliance with a legal obligation:
There will also be occasions when we need to use your data to comply with specific legal obligations. This is particularly important when a government authority, law enforcement agency, or security force in any country where we provide our services requires us to provide your data, for example, for fraud prevention or other illegal activities.
d) Consent:
There will be instances where we will need your consent to process data that is not necessary for fulfilling our contractual obligations, is not legally required, or where we do not have a legitimate interest. In these cases, we will provide you with detailed information about the purposes and means of processing your data before doing so. This is the best way to ensure that you have full control over how we use your data and that you can make informed decisions about how we process it.
6. Does GM Racket Sports share your personal data with anyone?
Whenever we collect your personal data, we will be the legal entity responsible for collecting, using, retaining and, where applicable, deleting your personal data. Therefore, as a general rule, we will only use your data within GM Racket Sports and will not share it with anyone else, unless it is necessary to provide the service you have contracted and always in accordance with the terms and conditions of this Privacy Policy.
However, as we have explained to you, there may be occasions when we have a legal obligation to communicate, for example, with government authorities or Courts of Justice. We may also share your data when you have expressly authorized us to do so or when we have a legitimate interest in doing so. Therefore, we believe it is important for you to know that in order to provide you with our services, we will share your data with the following third parties for the purposes described in this Privacy Policy:
Providers of services necessary to carry out our activity, such as travel agencies with which we collaborate to carry out our sports trips or clubs where sports classes are taught or where matches and/or tournaments are held, among others.
Credit and debit card companies that facilitate the payments you make to us and the detection of fraud, for which they may need data on the payment method to process the payment or guarantee the security of your payment transaction.
7. How does GM Racket Sports use social media?
We also want to inform you that, in the event that you wish to register as a GM Racket Sports user through accounts created on certain social media, this allows us to collect some of your personal data or for said provider to receive part of your data. As long as you allow us, we may also use some of the tools provided by the provider of this type of service so that you receive our advertising.
At GM Racket Sports we use social media mainly to promote our products and services in order to facilitate their use, as well as to publish photographs of the academy, the sporting events held and the tournaments held in any of the racket sports that we manage.
Therefore, by accepting our privacy policy you will be giving us consent to publish photographs of events in which you appear.
8. How long will we keep your personal data?
GM Racket Sports will keep your personal data for as long as necessary to comply with your request, or as long as we have your authorization. Once this time has passed, we will keep your data blocked for the time legally established.
However, you must also bear in mind that the Law imposes on us the obligation to keep them for an additional period, especially to deal with possible claims.